San Diego County wants to keep motorists SAFE with an expensive yellow-
brick road of bright-yellow call boxes. Too bad the yellow-brick road doesn't
get traveled on very often anymore, giving legislators a reason to try and close it
down.
The San Diego Service Authority for Free Emergencies, also known as SAFE,
is a government entity that maintains San Diego County's emergency call
boxes through a $1.00 yearly fee on vehicle registrations. Found throughout
the county along highways and in remote areas, the yellow call boxes connect
directly to trained dispatchers to help motorists in times of emergencies.
In 1990, 170,511 call box calls were made by motorists to receive roadside
assistance; in 2010, however, the number of call box calls was a measly 11,625.
Although the number of calls has significantly decreased over the past two
decades, the program still receives approximately $2.6 million each year for its
use. Over the years, the SAFE program has built up to $12.8 million in reserve.
Though the SAFE program plans on removing several emergency call boxes
over the next few years, the estimated cost of maintaining the current call
boxes will significantly increase, specifically the cost to outsource the calls to a
contracted company called TeleTran Tek Services.
In a time of smart-phones and in-vehicle communication systems like On-
Star, the question remains as to whether emergency call boxes are still a
necessity. Spending millions of dollars on a program used less than 12,000
times a year may not be the most practical use of tax-payer dollars, especially
during a recession. Instead of spending the money to maintain a program
that is barely used, that money could go towards fixing county roads or other
transportation services.